Return Information

If you need to return an unwanted order, (non-edible and non-food contact) please contact us for authorisation within 30 days of receipt of the goods. The law states we must give our customers 14 days, however, as we are loyal to our customers, we choose to extend this period to 30 days to ensure you are happy with your purchase. All returns must be in the original condition (As you received it) to be authorised for return. Once authorised, we will provide you with our return address for you to send the item back to us at your own cost. We will refund you for the items plus the standard shipping amount (If any) if you have chosen express shipping we will only refund you for the items plus the standard shipping cost (If any).

As a reputable business, we will always aim to meet our responsibilities under the Sale of Goods Act and Distance Selling Regulations; however there are grey areas within the guidelines where edible / perishable products are involved.  In other terms, retail customers can exercise their rights under the Distance Selling Regulations to return an item unless the item is exempt under the regulations.  Until there is clarity on these points and definitive judgement to cover this entire area is set in place, we are making clear our interpretation of the legal position and would ask that only customers who agree with our position proceed to order from us.

For this reason, we cannot accept returns of any edible product or food-contact items (eg cake boards & boxes) even if they appear unopened, unless the item is damaged, faulty or has been supplied incorrectly, if this is the case, please contact us within 14 days of receipt by using the email sales@sugarcrafters.com. Where an edible item is damaged, faulty or has been supplied incorrectly we are more than happy to replace it at our expense or refund you in full on return of the item.

Please note, not all items have security seals, but we can assure you, we only sell brand new and unopened items to our customers. We purchase directly from manufacturers so we know the items have been on a very safe and sealed journey to us, which we will then pass on to you.