Shipping Policy – Sugarcrafters
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Free Delivery on all orders over £40!

Shipping Policy

We are very proud of the despatch and delivery times we offer our customers.

Order any item before 3 pm and we will despatch it on the same day (Monday to Friday)

For our UK Mainland customers

Our standard delivery on all items takes 3 - 5 days working days to arrive with you and is just £3.45 per order. If you spend over £40, we will knock the delivery charge off for you.

If you want to receive the product the next working day, please choose our "Next Day Delivery" option before 3 pm and your item will be in your hands the following day.
Please note: Next day orders received on a Saturday or Sunday will be despatched Monday for delivery on Tuesday.

Next Day and Saturday deliveries will be delivered with DPD. If you leave your email and phone number, they will send you a 1 hour delivery time slot , as well as tracking information for your order, so you can watch it make its way to you.

  • Free Standard Shipping (3 - 5 days) at £3.45 (Free above £40)
  • Next Day Delivery (Order before 3 pm for Next working day delivery to UK Mainland) at £7.49 (Up to £40 order value).
  • Next Day Delivery (Order before 3 pm for Next working day delivery to UK Mainland) at £5.99 (Over £40 order value)

 

Non mainland UK

For customers in the Scottish Highlands & Offshore Islands (includes Scottish Islands, Isles of Scilly, Channel Islands, Isle of Wight, Isle of Man), Northern Ireland. or the Republic of Ireland, please add one extra day to the delivery time frames above.

 

For our international customers

Delivery times will vary per country. For deliveries outside the United Kingdom, please note that delivery can take up to 4 weeks due to customs clearance, although this is normally quicker.

Please bear in mind deliveries outside the UK will be subject to possible import taxes in each country. Please be aware that parcels to PO Box addresses will be declined in most cases, in particular high value transactions.

 

Click and Collect

You can also opt to collect your order in person.
To choose click-and-collect, select the ‘pick up’ delivery option at the checkout when placing your order. You will receive an email when your order is ready for collection.
There is no charge for click and collect.

We're open for collection between 9:30am and 4:30pm, Monday to Friday.

If you need your order urgently, please call us on 01183801777, or contact us through the live chat on our website.

How to locate us: We’re in the middle of the Anglo Industrial Estate, behind the first row of warehouses. You’ll see a Sugarcrafters collection sign there – that’s how you know you’re in the right place.

 

**Please note:  By ordering from us, you are agreeing to our terms and conditions for delivery. By placing this order online from us, it is expected that you are available for delivery within the estimated delivery times, which can be between 8 am to 8 pm Monday to Saturday. If you are not in when delivery is attempted, our couriers or The Royal Mail will reserve the right to deliver the parcel to any neighbour within 100 Meters of your property.